Money-Back Policy
Enerjoy Ltd. (“Enerjoy”, “we” or “us”) operates JustFit: Lazy Workout &
Fit mobile application, the website (justfitpro.com), blog, and all
related services, features and content offered by JustFit(collectively,
the “App”).
There are two ways for you to cancel the subscription and get a refund:
right to cancellation based on our policy and cancellation during your
applicable cooling-off period.
CANCELLATION BASED ON OUR POLICY
Cancellation & refund methods differ based on the way you have
subscribed to the App.
1.If you have purchased subscription via our website
If you aren’t satisfied with JustFit, you can cancel your subscription
and receive a full refund. You’ll be eligible for this refund provided
that you meet both of the criteria below:
* You contact us within 30 days from your initial purchase date and
before the end of your subscription term.
2.Following receipt of your refund application, we will notify you by
email if your application has been approved. We will use your original
payment method for your refund. Refunds typically take around 14 days to
process.
You must cancel your subscription no less than 24 hours before your
renewal date.
Please be aware that your purchased subscription does not cancel
automatically if you delete the App. You should cancel the subscription
before deleting the App.
3.If you have purchased a subscription via any app distribution platform
(App Store, Google Play, etc.):
You can cancel your subscription via your app distribution platform. To
do this, reach out to Apple or Google (or other applicable app
distribution platform) directly with any refund requests. For example,
Apple is typically able to honor all refund requests within 30 days of
purchase date (at their discretion). Customers who subscribed to our App
through iTunes will need to reach out to Apple directly at [
https://getsupport.apple.com/ ] . Customers who subscribed to Simple through Google Play will need to
follow instructions at [
https://support.google.com/googleplay/answer/2479637 ] .
CANCELLATION DURING COOLING-OFF PERIOD
Please note: This section relates only to subscriptions purchased
through our website. If you purchased your subscription via the App
Store or Google Play, please reach out to the App Store or Google Play
support accordingly.
Many countries have statutory provisions that enable customers to
request a cancellation and refund during the so-called “cooling-off
period”, and we respect your rights in this regard. The terms differ
from state to state and between countries, but please find some examples
below.
If you reside in California or Connecticut and cancel your subscription
at any time prior to midnight of the 3rd business day after the purchase
date, we will refund your payment. Our indicated periods may change
while under the applicable law. Your applicable legislation always
prevails here.
If you are an EEA or UK resident, you have the right to cancel your
subscription and request a refund without giving any reason within 14
days from your purchase date, unless you consent to the immediate start
of your subscription. When you purchase your subscription and start
using it, you expressly consent to the immediate start of the
subscription and acknowledge that you will not be able to withdraw from
the contract and receive a refund once our servers validate your
purchase and the applicable digital content is successfully delivered to
you. Therefore, you will not be eligible for a refund, unless the
digital content is defective.
If you do not agree to start your subscription immediately following
your purchase, please contact us at
[contact@enerjoy.life](mailto:contact@enerjoy.life) .
EU / UK NOTE: INFORMATION ABOUT THE RIGHT OF WITHDRAWAL
If you haven’t consented to the immediate start of your subscription,
you still have the right to withdraw from it. Details on how to exercise
your right of withdrawal are below.
* You have the right to withdraw from your purchase agreement within 14
calendar days without giving any reason.
* The withdrawal period will expire after 14 calendar days from the day
of purchase.
* To exercise the right of withdrawal, you must inform us,
Enerjoy Limited
ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong
e-mail: [contact@enerjoy.life](mailto:contact@enerjoy.life)
of your decision to withdraw from a purchase agreement by an unequivocal
statement (e.g. a letter sent by post or e-mail).
* To inform us of your decision to withdraw from a purchase agreement by
an unequivocal statement (e.g. a letter sent by post or email), please
contact us using the above contact details.
* To meet the withdrawal deadline, it is sufficient for you to contact
us concerning your exercise of the right of withdrawal before the
withdrawal period has expired.
Please note that some items are non-refundable:
* lifetime subscription;
* gift card purchases;
* Emotional eating course;
* Simple workbooks.
You lose your right of withdrawal in respect of the above items if the
performance has begun with your prior express consent and your
acknowledgment that you thereby lose your right of withdrawal.
IMPORTANT STATEMENT
The Refund Policy shall be effective as of March 15, 2023. The Refund
Policy is an integral part of the Terms of Use and shall be binding for
the users upon the acceptance of the Terms of Use. Any translation from
the English version is provided for your convenience only. In the event
of any discrepancies between the English version and any other
translated version, the English version shall prevail.